An introduction to Residential Service Charge Dispute Resolution

The Introduction to Residential Service Charge Dispute Resolution e-learning course will provide you with an overview of insight into Residential Service Charge Dispute Resolution in England and Wales. Designed and delivered using video this course provides guidance on how to deal with enquiries and complaints effectively through to appearing before the Residential Property Tribunal.

The role of the tribunal, preparing and presenting your case and dealing with questions at tribunal will also be examined. Advice on how to avoid disputes through compliance and communication will be provided along with the role of ADR and Mediation in service charge disputes.

•  Understand all service charge aspects at an introductory level
•  Gain a better understanding of service charges
•  Prepare and present a service charge case
•  Understand how to manage complaints

This video e-learning course covers the following topics:

• Advising on service charges
• Disputes
• RICS Service Charge Residential Management Code
• Complaints
• The role of the ADR and mediation
• Rules and Law