Chartered Surveyors' Voluntary Service (CSVS)

We have become aware from some members of the scheme that the Citizens Advice Bureau may no longer provide insurance for the work that our members do for them. Upon review of this, we can now confirm we provide insurance for members opted into the scheme.

Who can we help?

The service is available to people living in private rented housing or council/housing association accommodation, and also to home owners. CSVS will also take on cases involving groups of clients, such as a number of tenants on the same estate, although some tenants many not individually qualify for help.

How the service works

Initial contact is made through the Citizens Advice Bureau (CAB), who will contact the RICS to obtain details of a CSVS surveyor. The CAB will then contact the surveyor on your behalf. Generally, the service involves a home visit by the CSVS surveyor and a follow-up report to the advice agency. While the service is not means tested, it is up to the agency to decide who should be referred for this free assistance.

How we can help?

Chartered surveyors are trained to deal with all practical aspects of property and construction. Typical areas CSVS can assist in are:

• Repairs, service charges, leases - your rights and the landlord's responsibility in rented housing
• Building disputes - advising on the quality of work, possible defects and payment disputes
• Rents - advising on appeals for fair rent claims
• Grants - advising on the work required to obtain housing improvements, conservation and repair grants
• Planning - when you need permission and how to handle disputes
• Compulsory purchase - your rights and how to appeal
• Council tax disputes
• Environmental and conservation matters
• Rural problems, boundary and similar disputes

More information

Most areas of the UK are covered by CSVS. The service can be contacted through your local Citizens Advice Bureau (CAB) and other advice agencies. 

Should CSVS be unable to offer you free advice, our contact centre will be able to provide details of local chartered surveyors suited to your case who will charge a fee.