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Diversity, equity and inclusion (DEI) is a priority for RICS and the wider profession. The profession needs to attract and retain the best talent, regardless of gender, race, disability, neurodiversity, class or socio-economic background, religion, sexual orientation or age.

Firms and organisations with a diverse workforce have been shown to be more effective and efficient. Firms need staff who reflect the communities they serve if they are to be credible and understand the issues faced by those communities. Diversity is a proven route to greater creativity and innovation, which are essential qualities in a fast-changing world.

RICS’ Rules of Conduct require RICS-regulated firms and members to encourage diversity and inclusion. These pages are written with the help of RICS members and diversity, equity and inclusion experts to reflect good practice in encouraging diversity and inclusion.

With Gen Y and Gen Z now occupying over 60% of the workforce, failing to adapt to their needs will mean missing out on new talent and losing talent already in the business. Research by Deloitte Digital in 2023 outlines that young people coming into the workforce want to see more empathy from their bosses and more support for their mental health. However, creating a culture of inclusion and belonging positively impacts all generations and the overall talent pipeline.

What is diversity, equity and inclusion (DEI)?
 


DEI 
initiatives have been introduced across most industries and workplaces to increase the diversity of workforces. It creates a more equitable and inclusive environment for under-represented groups who may not have been afforded the same opportunities as the dominant groups. These initiatives often seek to challenge unconscious or implicit biases.

Diversity is who we are as humans. We are all diverse, from the colour of our skin to our education, from our religious beliefs to our value systems and so much more. Some aspects of our diversity are clearly visible while others are less obvious. Much of who we are as individuals is hidden below the surface.

Equity recognises that not all employees will have been given an equal chance either growing up or as they entered the workplace, while equality in the workplace provides employees with equal opportunities (one size fits all). Equity seeks to address that imbalance by ensuring a person has the right tools and support to fulfil their potential whatever their starting point.

Inclusion is part of a workplace’s culture and is a choice to include or exclude people from conversations, projects or events. By taking positive inclusive actions we can make people comfortable so they can be their whole selves at work.

Actions for firms of different sizes

Think about how your offices could be made more accessible for visiting clients

Incorporate different viewpoints into event planning, ensuring spaces are accessible – both online and offline - and welcoming to all

If you are involved in any speaking engagements, ask about inclusion – is the speaking panel diverse, is the venue accessible?

Consider how to make your website and other communications accessible to all prospective clients

If you offer work experience, think about whether you could offer opportunities to people from different backgrounds

When you are with others, challenge behaviour that is exclusionary

Explore ways to diversify your supply chain and champion minority-owned businesses

DEI guidance

Useful information

Expert working group

RICS would like to thank everyone who contributed to this material: 

Author: Kelly Canterford, Tigrou Consulting 

James Brandon, CBRE 

Chanelle Gray, Savills 

Vanessa Curtis, CBRE 

Elise Thompson, Vail Williams 

Jen Lemen, Property Elite 

Maria Wiedner, Cambridge RE Finance 

Melanie Folkes-Mayers, Gerald Eve 

Paula Dixon, VOA 

Warren Stapley, Montagu Evans 

William Kirkpatrick, Gerald Eve 

Jennifer Offord, Homes England 

Ally Reid, Landsec 

Sarah Howie, Gerald Eve 

Charlie Isaac, Gerald Eve 

Will Bronze, Gerald Eve 

Lillian Chandler, JLL 

Anne-Lyse Raoul, JLL 

We would also like to acknowledge the contributions of Gaynor Warren-Wright FRICS to this work prior to her passing in April 2023.