The RICS Dispute Resolution Service (DRS) provides impartial, professional solutions for resolving disputes in the built environment. These services are known as alternative dispute resolution (ADR) methods, which help parties resolve issues efficiently, cost-effectively, and without the need for lengthy litigation in court.
With an experienced panel of professionals, RICS DRS ensures fair, timely, and confidential resolutions across our range of services, which you can explore below.
All dispute resolution services
RICS DRS provides a comprehensive range of dispute resolution services across the property, construction, and land sectors. Each service is tailored to meet specific needs, offering cost-effective alternatives to going to court. Explore the full suite of services designed to deliver fair outcomes while reducing the time and cost associated with court proceedings.
DRS application forms
Access and download all RICS DRS application forms to begin your dispute resolution process. We provide everything you need to apply quickly and efficiently. These forms ensure a seamless start to your application, enabling timely and organised dispute resolution. Visit the link below to discover and download the DRS application form for your specific needs.
Our panel
The RICS DRS panel consists of dispute resolution professionals with a range of expertise. Each member is rigorously selected and assessed to ensure they meet high standards of expertise, impartiality, and professionalism.
DRS news
Stay informed with the latest updates from RICS DRS, featuring news on dispute resolution services, upcoming industry events, and insights from expert professionals.
DRS Training
RICS DRS provides the leading built environment-specific ADR education through a range of diplomas, distance learning and face-to-face programmes. Our training is ideal for people who want to work as dispute resolvers and wider built environment practitioners who recognise how valuable dispute resolution skills are in their professional lives.
Conflict avoidance
CAP offers a proactive approach to conflict prevention, ensuring that projects remain on track and within budget. By facilitating collaboration and open communication, CAP helps parties address potential disputes early. Users benefit from receiving a comprehensive report with well-reasoned, non-binding recommendations on how to address and resolve their specific issues.
RICS's credentials in DRS
The RICS Dispute Resolution Service (DRS) offers unparalleled expertise in resolving disputes within the built environment. With over 40 years of experience and handling cases worth billions globally, RICS is trusted for its impartiality, sector-specific knowledge, and commitment to delivering efficient and cost-effective solutions. All panel members are highly trained professionals who bring unbiased, real-world expertise to every case, ensuring fair outcomes for all parties.
RICS DRS provides a range of alternative dispute resolution services, including:
- Mediation: A voluntary process where a neutral mediator helps parties reach a mutual agreement.
- Arbitration: A binding process where an arbitrator decides the outcome.
- Adjudication: Ideal for construction disputes, providing a fast decision during ongoing projects.
- Expert Determination: A technical expert resolves highly specialised disputes.
Each service is tailored to help parties avoid lengthy litigation and maintain control over their disputes.
RICS DRS operates through a structured process, ensuring transparency and efficiency. After submitting an application, a qualified dispute resolver is appointed within a specific timeframe. Throughout the process, regular updates and clear communication keep parties informed. Across all services, the process is confidential, and parties retain control over the outcome, providing a resolution within an agreed timeframe.
To apply for any DRS service, access and submit the relevant form – all forms can be found on our Form Download page. If you need assistance, you can contact us, and our support team will guide you through the application process.
Do you want to make a complaint?
Download information on our Customer Complaints Procedure and our Customer Complaints Form below.
Standards and Regulation Board (SRB)
The regulatory functions of RICS relating to Dispute Resolution Service are led and overseen by the Standards and Regulation Board (SRB).
Contact us
If you need help please get in touch via phone or email