South Asia: Unlocking the Power of Customer Connections in Malls

Overview

Malls are at a crossroads, facing challenges from changing consumer behaviors, e-commerce growth, and evolving expectations for physical retail spaces. This webinar will focus on actionable strategies to address these challenges and harness the power of customer connections to create thriving, future-ready retail destinations. This webinar aims to discuss the pressing challenges faced by malls in South Asia and explore practical, timely solutions to drive footfall, enhance engagement, and remain competitive in today’s retail landscape. Attendees will leave with a deeper understanding of today’s challenges and the tools to build resilient, consumer-centric retail ecosystems that align with current market realities.

• How can malls adapt to inflation and shifting spending patterns while offering value-driven experiences?
• What innovative strategies can attract consumers, and how can data analytics predict and influence foot traffic?
• How can malls integrate e-commerce and hybrid shopping models to enhance customer engagement?
• What role do multi-functional spaces and sustainability play in shaping the future of malls?
• How can malls position dining and entertainment as key attractions to sustain footfall and drive growth?

Agenda

• 3:00 - 3:05pm - Introduction
• 3:05 - 3:45pm - Panel discussion
• 3:45 - 4:00pm - Q&A