Client Care

This e-learning course has been designed to enhance the skills of any professional in direct contact with clients and customers. It focuses on the relationship with the customer from building trust to reaching an agreement. It challenges learners to address issues in a practical way that clarifies the relationship between customer care and overall business strategy.

In the course, you will be learning:

• The challenges of customer relations
• Customer relationship: building trust
• Customer relationship: practicing active listening
• Customer relationship: creating commitment
• Developing loyalty through customer relationships
• Handling angry customers
• Managing customer incivility

• Build a trusting relationship with customers
• Fulfil customer needs to be listened to
• Reach an agreement with customers
• Turn each contact into a loyal relationship