Business & management

Client Care

3.5 hours formal CPD

included in the RICS Qualification and Development Support Packages

Online

From £175 + VAT

Overview

This e-learning course has been designed to enhance the skills of any professional in direct contact with clients and customers. It focuses on the relationship with the customer from building trust to reaching an agreement. It challenges learners to address issues in a practical way that clarifies the relationship between customer care and overall business strategy.

Course Content

In the course, you will be learning:

The challenges of customer relations
Customer relationship: building trust
Customer relationship: practicing active listening
Customer relationship: creating commitment
Developing loyalty through customer relationships
Handling angry customers
Managing customer incivility

This resource is included when you have an active subscription to either of our packages

✔ Professional Qualification Support Package
✔ Professional Development Package

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Learning objectives

Build a trusting relationship with customers
Fulfil customer needs to be listened to
Reach an agreement with customers
Turn each contact into a loyal relationship

RICS professionals

GBP £175 + VAT

Non-RICS professionals

GBP £210 + VAT

RICS Professional Development Package Subscribers

Free

RICS Professional Qualification Support Package subscribers

Free

From £175

+ VAT

Client Care

This resource is included when you have an active subscription to either of our packages