Dispute Resolution Appointments Board

The Dispute Resolution Appointments Board (DRAB) plays a key role in RICS’s Dispute Resolution Service (DRS), promoting high standards in conflict avoidance and resolution across the land, property, construction, and infrastructure sectors. Aligned with RICS’s global strategy for alternative dispute resolution, DRAB reports directly to the RICS Standards and Regulation Board (SRB), helping to build trust with the public and the profession. DRAB reports to SRB on the remit of its role and responsibilities as set out in its Terms of Reference.

Responsibilities

DRAB’s responsibilities include:

Independent Decision-Making: Acting as the final decision-maker in the investigation and escalation of complaints raised against dispute resolvers and other professionals appointed by DRS.
Providing Guidance and Advice: to DRS on how best to fulfil its mandate to:
- define and maintain the criteria and processes for inclusion on, and exclusion from DRS panels of dispute resolvers and expert witnesses globally;
- ensure appointments of dispute resolvers and expert witnesses made by and/or on behalf of RICS are made efficiently and to agreed performance standards;
- deliver training provided by DRS to increase the professionalism and competence of such dispute resolvers and expert witnesses.

Supporting Independent Regulation

DRAB operates under delegated authority from the SRB, supporting RICS’ commitment to an independent and trusted regulatory function. DRAB is backed by RICS staff within the DRS, who deliver dispute resolution services worldwide.

Meetings

DRAB meets at least twice a year, with additional meetings as needed to adapt to the evolving demands of dispute resolution.

Meet the Dispute Resolution Appointments Board

Chair

Amanda Clack Dr. (hc) MSc BSc PPRICS FRICS FICE FAPM FRSA FIC CCMI CMC

Amanda is the CEO for the EMEA Region at HKA and is a member of the global ExCom. HKA is a leading global consultancy in risk mitigation and commercial dispute resolution, providing expert, claims, investigations and advisory services. With nearly 40 years in the built environment sector, she is listed in Who’s Who as a senior property professional in real estate, infrastructure and construction. Amanda was the global President for the RICS becoming the longest serving President in 123 years. She has chaired numerous Boards and Committees, including the RICS Governing Council and is the current Chair of Trustees at UCEM. Amanda was an expert adviser to the UK government to keep people safe in buildings following the Grenfell fire in 2017. She is a member of the Mayor of London’s Infrastructure Advisory Panel and was a Senior Adviser to the Construction Leadership Council. Her career includes being an Executive Director on the UK Board at CBRE, and a Partner at both EY LLP and PwC LLP. She was a Non-Executive Director of Countryside Partnerships LLP. She is a chartered quantity surveyor and chartered civil engineer, and is a Fellow of Royal Institution of Chartered Surveyors, the Institution of Civil Engineers, The Association for Project Management, Chartered Management Institute, Institute of Consulting and the Royal Society of Arts. Amanda is a Certified Management Consultant and Companion of the Institute of Management. She received an Honorary Doctorate of Science from the University of Westminster in November 2019 for her outstanding contribution to building safety and diversity and inclusion in the Built Environment, and also an Honorary Doctor of Professional Practice from The University of Wolverhampton. Amanda was appointed as Chair in October 2024.