Parties can choose to resolve their dispute via:
a. Independent Determination
The parties agree that the dispute will be decided for them by an experienced Independent Determiner who is also an expert in the subject matter. The Independent Determiner will base their decision on an assessment of:
i. the evidence submitted by each of the parties,
ii. the results of their own investigations,
and
iii. application of their own knowledge and expertise.
Independent determination is well suited to resolving disputes that are centred around a single question or issue such as the amount of compensation to be paid.
b. Evaluative Mediation
The parties agree to negotiate a settlement of the issues in dispute with the help of an experienced Mediator who is also an expert in the subject matter. The Mediator will help them to engage in meaningful dialogue, explore the issues in dispute in detail, and keep them focused on achieving an amicable outcome.
Mediation is well suited to disputes where that are multiple issues requiring resolution, or where the dispute is particularly complicated or impacted by peripheral matters, or where the claimant is a large business with more sophisticated wants and needs.