RICS Consumer Adjudication Service for Which? Trusted Traders

RICS provides adjudication services for disputes arising out of home improvement works between Which? Trusted Traders and their customers.

The service is for the resolution of disputes arising from the construction, maintenance, repair, and other building-related works carried out on residential occupancies. It is an accessible and effective alternative to court.

The adjudication process provides a fair and speedy resolution of disputes by impartial RICS adjudicators who are experts in building and construction matters.

Disputes eligible to use this service will be referred to RICS by Which? after their internal complaints handling procedures (which may include mediation) have been exhausted, and:

• Which? has informed the consumer about the adjudication procedure and how it operates, and
• the consumer has agreed to use it to resolve their dispute with the trader.