Our service improvement team will acknowledge your complaint within five working days, and you can expect a full response within 15 working days unless we need to contact a third party for information regarding your complaint. In this case we will provide you with a timescale for your response within 15 days and keep you regularly updated thereafter.
Find out how to make a complaint about the service you have received or an RICS product.
Sometimes things go wrong, but it's important to us that we remedy problems quickly and efficiently.
If something has gone wrong, or we have not met our service standards, you can find out how to raise your concerns below.
Complain about our products or service
For complaints about our products, or the service you have received from us.
Please complete our complaints form
If you want to raise concerns about a Regulated Member, find out more here
RICS Global Complaints procedure document (PDF 0.08MB)
Published date: 18 September 2024
What happens next?
If you feel we have not resolved your complaint satisfactorily, you can ask for it to be escalated. We will then refer your complaint to an appropriate manager who will investigate an respond within seven working days.
