RICS offers a variety of dispute resolution options to help settle disagreements between consumers and businesses, or between neighbors. Our independent and qualified dispute resolvers are here to guide you through your consumer or residential dispute. Explore our range of services to find the best approach for your specific situation.
Explore our Residential and Consumer Dispute Resolution services
Boundary Disputes Mediation Service
Boundary and property disputes can be complex and emotionally charged. RICS has teamed up with the Property Litigation Association to bring this service.
Neighbour Disputes Service
When disputes arise between neighbours, emotions often come into play, making the situation more challenging to resolve.
Neighbourhood Planning Independent Examiner Referral Service
Expert guidance or assessment for communities producing neighbourhood Plans for their local area or putting in place planning policies for the future development and growth of the neighbourhood.
Consumer Mediation Scheme
The Consumer Mediation Scheme helps resolve disputes between consumers and businesses. RICS mediators guide parties to reach fair and cost-effective resolutions.
RICS Consumer Adjudication Service for Which? Trusted Traders
This service is for consumers who find themselves in dispute with a Which? Trusted Trader.
Homeowner Adjudication
A service for resolving disputes between homeowners and contractors about construction works carried out under a JCT Building Contract.
Service Charge: Dispute Resolution
This service provides the appointment of a dispute resolver to handle service charge disputes for both commercial and residential properties.
Why choose RICS services for Residential and Consumer Dispute Resolution
RICS offers expert-led dispute resolution services, trusted for impartiality and professionalism across a range of sectors, including residential and consumer disputes. For consumer disputes, we are a certified ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, providing a trusted and efficient service to help achieve fair outcomes.
Our experienced adjudicators, arbitrators, and mediators deliver tailored solutions for residential disputes, ensuring swift, cost-effective resolutions while maintaining high standards of integrity. Backed by the authority of RICS, clients can trust in a transparent, structured process that meets their unique needs.
How to access RICS Residential and Consumer Dispute Resolution services
To apply for these services, download the relevant application form. Submit the form along with any supporting documents to the RICS Dispute Resolution Service via email or post. Our team will contact you to discuss the next steps.
Customer Complaints Procedure
Downloads
Published date: 26 March 2024
The regulatory functions of RICS relating to Dispute Resolution Service are led and overseen by the Standards and Regulation Board (SRB).
Contact us
If you need help please get in touch via phone or email