- Christmas Eve: Open 9am – 12noon
- 25 and 26 December: Closed
- 27, 30 and 31 December: Open 10am - 4pm
- 2 January: Open 10am – 5pm
Normal hours resume from 3 January.
Questions about membership renewal?
Did you know? Our membership renewal section answers most queries, from fees to payment options. Find quick answers and manage your renewal with ease.
Contact centre opening hours during the holiday period
Support from our contact centre is available up to and during the Christmas period, with some limited exceptions. Our contact centre opening hours vary by region, as detailed below. All times listed are local times. Members are always welcome to get in touch via email on contactrics@rics.org, and can expect a response within two working days.
- Christmas Eve: Open 9am – 12noon
- 25 and 26 December: Closed
- 1 January Closed
We will operate as normal on all other days.
- Christmas Eve: Open 9am – 12noon
- 25 December: Closed
- 1 January Closed
We will operate as normal on all other days.
- 23 December: Open 12noon – 5pm
- 24, 25 and 26 December: Closed
- 27, 30, 31 December: Open 12noon – 5pm
- 1 January: Closed
- 2 and 3 January: Open 12noon – 5pm
Normal hours resume from 6 January.
Our offices are closed on 24 December from 12 noon and reopen on 25 December. Our offices are also closed on 1 January. We will operate as normal on all other days.
- 24 December: Open 9am – 12noon
- 25 December: Closed
- 27 - 31 December: 10am – 3pm
- 1 January: Closed
- 2 and 3 January: 10am – 3pm
Normal hours resume from 6 January.
Our offices are closed from 12 noon on 24 December and closed on 1 January. We will operate as normal on all other days.
Our offices are closed from 12 noon on 24 and closed on 25 December and 1 January. We will operate as normal on all other days.
Our offices are closed from 12 noon on 24 and closed on 25 December and 1 January. We will operate as normal on all other days.
General Enquiries
Candidate Support
- Candidate support and resources: Find guidance on starting your qualification, recording CPD, changing routes, and accessing events, training and webinars designed for candidates.
- Assessment dates and information: Find key deadlines and the latest assessment updates specific to your region.
Still need help? Email candidatesupport@rics.org.
Joining RICS
We will never ask you to reveal sensitive information like your password or your card details for payment.
Due to legal and regulatory restrictions within the South Asia, Hong Kong and Middle East please be aware that if we call you – it will appear as the RICS UK telephone number, to help you recognise this call please add our phone number to your contacts. Please note – our mainline number remains the same as listed below.
Outbound number that will appear when RICS calls you:
+44 24 7510 3297 in Hong Kong
+44 24 7510 3296 in India
+44 24 7510 3295 in UAE
UK Offices
12 Great George Street, London, SW1P 3AD
- t +44 (0)24 7686 8555
- e contactrics@rics.org
55 Colmore Row, Birmingham, B3 2AA
- t +44 (0)24 7686 8555
- e contactrics@rics.org
10 Charlotte Square, Edinburgh, EH2 4DR.
- t +44 (0)24 7686 8555
- e contactrics@rics.org
Edinburgh members area
Access to the members lounge in Edinburgh is granted via the touchscreen and door access code.
RICS, Creative Quarter, Morgan Arcade, Cardiff, CF10 1AF
- t +44 (0)24 7686 8555
- e contactrics@rics.org
Cardiff members area
Members wishing to access the members area in Cardiff, will need to contact:
Graham Craven, Regional Engagement Manager
To book all facilities in advance of attending.
Northern Ireland
Quite 1.08B, Custom House, Custom House Square, Belfast, Antrim, BT1 3ET
- t +44 (0)24 7686 8555
- e contactrics@rics.org
Members wishing to access the members area at Custom House, will need to contact:
Lisa O’Connor, Regional Engagement Manager
t: 028 95921017
Global offices
General Enquiries
Candidate Support
USA
New York
Office 7074, 250 Park Avenue, 7th Floor, New York, 10177
- t + 1 212 847-7400
General Enquiries
Candidate Support
Australia
Sydney
Suite 317, 60 Martin Place, Sydney NSW 2000
t +61 1300419823
New Zealand
t +64 80065156202
Key Contacts
Caleb Steiner
Member Engagement Lead, APAC
m +61 414094586
e csteiner1@rics.org
Nick Hudson
Partnership Development Manager (Australia)
m +61 403 822523
e nhudson@rics.org
Michelle Manley
Partner Development & Public Affairs Manager (New Zealand)
m +64 21 941 483
e mmanley@rics.org
Mel Rohan
Senior Public Affairs Officer (Australia)
m +61 0411131558
e mrohan@rics.org
Josh Haswell
Candidate Support Coordinator
Enquiries: joining, preparing for assessment
e candidatesupport@rics.org
Sherrie Tam
Assessment Manager, APAC
Enquiries: assessment delivery and post assessment outcome
e apacassessmentdelivery@rics.org
General Enquiries
Candidate Support
Head office
Office 415, Square de Meeus 37, 4th floor, Brussels, 1000, Belgium
- t +32 2 733 10 19
France
- t + 33 1 82 88 04 10
Germany
Office 407, 1st Floor, Grosse Galusstrasse 16-18, 60312 Frankfurt, Germany
- t +49 69 6610 2279
Italy
Milan Carrobbio, Office 104, Via Santa Maria Valle 3, MILAN, Milano, 20123, Italy
- t +39 02 7200 6090
Netherlands
t + 31 704190719
Email enquires
General Enquiries
Candidate Support
- Candidatesupport@rics.org
- Dispute resolution enquiries: e drsmea@rics.org
- Training enquiries: e trainingmea@rics.org
United Arab Emirates - Head Office
Office B303, The Design House, PO Box 502986, Sufouh Gardens, Dubai
- t +971 80006512049
Please be aware that if we call you – it will appear as the RICS UK telephone number, to help you recognise this call please add our phone number to your contacts: +44 24 7510 3295
Qatar
131ResCowork03, Building Number 67 - Regus Doha Dring Building
Street 250 - DRing Road, Zone 45 - Old Airport, PO Box 32522, Doha, Qatar
- t +974 800101605
General Enquiries
Candidate Support
India
16th Floor, Tower-9A, Cyber City, DLF City Phase II, Gurgaon, Haryana, 122002, India
- t +91 1247 127 928
Please be aware that if we call you – it will appear as the RICS UK telephone number, to help you recognise this call please add our phone number to your contacts: +44 24 7510 3296
General Enquiries
Candidate Support
China
Beijing
Room 1008, 10/F, IFC East Tower, No. 8 Jianguomenwai Avenue, Chaoyang District, Beijing, China 100022
Shanghai
938 Shanghai Eco City, 9/F, Eco City, No.1788, Nanjing West Road, Jing'an District, Shanghai, 200040, China
- t +8621-5243-3090
Hong Kong
29-31/F, Tower 5, The Gateway, 15 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong
- t +852 21756044
Please be aware that if we call you – it will appear as the RICS UK telephone number, to help you recognise this call please add our phone number to your contacts: +44 24 7510 3297
Japan
- t +81 50-5050-9780
Malaysia
- t +60 390784827
Singapore
Regus Guoco Tower, 1466, 1 Wallich Street, Level 14-01, Singapore 078881
- t +65 69831015
General Enquiries
Find out about RICS membership
If you still have a query about how you start your assessment journey to become RICS member please contact:
Find resources to assist you with your assessment journey
If you’ve started your assessment journey to become a member, but have not yet qualified:
- e candidatesupport@rics.org
- t +44 (0)2476 868 555
Global office numbers can be found further down this page.
Find out about upholding professional standards
If you still have a query about professional regulation, standards, ethics and disciplinary procedures:
- e regulation@rics.org
- t +44 (0)2476 868 555
Find out about how you can continue your contibutions to the profession
If you have a query regarding your membership:
- e contactrics@rics.org
- t +44 (0)2476 868 555
Find details of member firms offering 30 minutes of free advice
Find the most up to date information on Fire Safety & EWS1
Report a concern about an RICS surveyor or RICS regulated firm
Submit a complaint regarding an RICS product or service
For general queries, please contact:
- e contactrics@rics.org
- t +44 (0)2476 868 555
How do I access the member areas?
The member area in our London office is on the ground floor and you do not need to book to attend. Our member area in our Birmingham office has recently been relocated to the 5th floor and similarly does not require a booking. However, if you require formal use of the space such as for a meeting, please email facilitieshelpdesk@rics.org who will be happy to help. Members should have their membership number with them to gain access. Prioritising the wellbeing of our staff and visitors, should we on any day reach the capacity limits to operate a COVID-safe space, we will no longer be able to admit visitors.
Frequently Asked Questions
To ensure we have your correct details, please log into your online account where you can view and amend the data that we have for you. It is your responsibility to make sure we have your correct contact details.
If you require assistance, you or someone with permission to act on your behalf can contact the Member Support Team.
- e contactrics@rics.org
- t +44 (0)2476 868 555
Use our online password reset tool to change your password.
We will never ask you to reveal your password to us.
Your professional fee is calculated based on your status, including the country in which you practise, your grade and any personal circumstances on 1 January each year.
Further information on your professional renewal
If you require assistance, you or someone with permission to act on your behalf can contact the Member Support Team.
- e contactrics@rics.org
- t +44 (0)2476 868 555
We will never you to reveal sensitive information like your password or card details to take payment for your professional fees.
If you call us, we will ask for you to confirm security information to access your records, usually your Date of Birth and Address.
You can record your CPD by logging in to your RICS online account.
More information on how to record your CPD
If you are unable to log your CPD online, you or someone with permission to act on your behalf should contact the Member Support Team who can assist in logging your CPD manually over the phone.
- e contactrics@rics.org
- t +44 (0)2476 868 555
The RICS Helpline Scheme provides you with access to impartial, expert advice from certified members about boundary disputes, compulsory purchase, party walls, and ratings.
Contact one of our regulated member firms for a 30-minute initial telephone consultation
Find a Surveyor is RICS’ official online search directory of member firms. It’s used by consumers and by particular surveyors or professionals looking to locate other surveyors of a particular specialism. Over 40,000 surveying firms are listed within the directory covering every surveying service.
You can find any qualified member using our online search facility. We recommend searching by first and last name only.
Full details on how to reinstate your membership
If you are unable to contact us via email, please call Member Support at +44 (0)2476 868 555.
If you are considering your resignation from the RICS please e-mail this request to resignations@rics.org we will contact you to discuss the reason for your resignation and may try to find a way to help you retain your RICS Professional Status.
If you are unable to contact us via email, please call Member Support at +44 (0)2476 868 555.
You can obtain a replacement diploma by following the appropriate link below:
- New style diploma replacement for Professional Members (MRICS) - £15
- New style diploma replacement for Fellow Members (FRICS) - £15
- New style diploma replacement for Associate Members (AssocRICS) - £15
You need to have active RICS membership to purchase these items. We will verify your details before dispatching. Please note that replacement diplomas take six to eight weeks for delivery.
We have a dedicated FAQ to support members on the regulation area of MyAccount (formerly known as Professional Portal). You can view the FAQ's and Guidance and Definitions of Surveying Services on the MyAccount for Regulation page.
RICS Head Office
Our historic head office building is on Parliament Square in the heart of London and has been our home since 1868.
RICS Support Packages
Embrace your professional development, navigate your way to professional status or drive your organisation forward with our support packages.
Get in touch
Complete the form below and a member of the team will get back to you.